VIP Service Agreement

Update Date: 2023.9.20

This TopShort VIP Membership Service Agreement (hereinafter referred to as this “Agreement”) is between you and Han Book Pte. Ltd. (hereinafter referred to as “TopShort” or “We”), regarding you becoming a VIP member of TopShort (hereinafter referred to as “VIP Membership”) and using the VIP Membership services provided by us (hereinafter referred to as the “Service”). The term “VIP Service Agreement” in this Agreement only refers to the value-added services provided by TopShort App.

Please carefully read this Agreement, Terms of Service, Privacy Policies and the specific instructions on the “Shop” page (collectively referred to as the “Entire Agreement”). Your use of the Service (including click to agree to this Agreement and make any payment for the Service) will be deemed as your reading and understanding the Entire Agreement, agreeing to the Entire Agreement, and being bound by this Agreement, Terms of Service and Privacy Policies.

1. Service Description

1.1. TopShort VIP Member refers to the natural person who has completed all procedures of becoming an TopShort VIP Member and enjoys the Service of VIP Membership provided by us within the validity period of the membership under the premise of abiding by this Agreement. As a VIP Member, you are entitled to varying rights and interests of VIP Membership depending on your type of membership, for example, Basic VIP may be entitled to hot drama first-look, Standard VIP may be entitled to hot drama first-look and ad skipping, and Premium VIP may be entitled to hot drama first-look, ad skipping and multi-terminal movie viewing. Please be aware that there are many types of VIP membership and relevant VIP rights and interests may vary accordingly. Specific available rights and interests of the VIP membership shall be subject to the description on corresponding description page of membership rights and interests such as the “Shop” page of our product or the actual content provided by the product. If the name of the membership rights and interests under this Agreement is inconsistent with the description on the page, it will not affect the content of the membership rights and interests you actually enjoy.

1.2. For the avoidance of doubt, “hot drama first-look” means that as a VIP Member, you can have a privilege to enjoy view some films and television contents provided by us prior to non-member users. However, if such films and television contents require an additional payment, watching them needs you to pay in terms of the “Additional payment” rules specified in Article.

1.3. Special instructions on VIP ad skipping

1.3.1 If you are a Basic VIP member, you are NOT entitled to VIP ad skipping, that means you’ll still need to, like non-members, watch commercial advertisements or other type of commercial information pushed in various manners during the use of our services. This includes but is not limited to pre-movie ads, starting/opening ads, large-screen ads, floating ads, pause ads, implanted ads, banner ads, 5s standard ads, inserted ads and band-aid ads.

1.3.2 Standard and Premium VIP members are entitled to VIP ad skipping, which only means that the length of the pre-movie advertisings before playing some videos may be reduced or removed for you, but it will not completely eliminate all advertisements and business information. If the Premium VIP membership in your country/region includes the added benefit of ad skipping, that refers specifically to, in addition to the ad skipping of certain pre-movie ads, the reduction of certain non-pre-movie ads (such as pause ads, pop-up ads on the playing page, etc.) during video playing. But you understand and agree that: other than the aforesaid ads which can be skipped or reduced explicitly, the ones included or implanted in certain videos or those which appear in other places other than the video-playing page (such as the ads on the event page) cannot be skipped or reduced and the existence of such advertisements will not be regarded as an infringement or breach of contract on our part.

1.3.3 You know and agree that we may send you promotion information or other relevant business information by email, website inbox email, SMS, website announcements or other means.

1.4 Additional Payment

1.4.1 Special instructions on single video pay-per-view

1.4.1.1 Within the validity period of your VIP membership, you can watch the VIP exclusive video content on our TopShort platform, but some videos can only be watched after you make an additional payment. For this part of videos, we provide a single video pay-per-view service for VIP Membership, that is, a VIP Member can watch it after paying the pay-per-view fee. For the content requiring to pay the pay-per-view fee, we will clearly mark it and give you tips and instructions on the relevant page. Please read them carefully before purchasing and choose at your discretion whether to purchase or not. The pay-per-view fees vary from one different video content to another. Please be sure to confirm the video content you need and the corresponding pay-per-view fee before paying.

1.4.1.2 You know and agree that the content of pay-per-view will have a corresponding validity period. The validity period starts from your successful payment. We will clearly mark the specific validity period on the relevant page, and you can view the remaining validity period after your successful payment. Once you have paid successfully, it means that you accept the limitation of such validity period. It is recommended that you use it in time. After the expiration of the validity period, no matter whether you have finished watching the relevant video content or not, the fees you have paid will not be refunded, reimbursed/compensated in any form.

1.4.1.3 You know and agree that we have the right to provide some or all of the video content you paid for pay-per-view to other users free of charge after a period of time according to the copyright situation and the needs of its own operation policy.

1.5 Change of Service

1.5.1 You understand that TopShort is entitled to adjust part or all of the rights and interests of TopShort VIP membership and/or the Service (including but not limited to changing, adding, reducing or optimizing the rights and interests of membership and/or the type of Service, membership package and charging standard, modifying membership names and/or specific rules concerning the rights and interests of membership, adding or changing the contents and/or rules for additional payment, or adjusting or optimizing the functions of certain products) due to changes of relevant laws and regulations, as well as regulatory policies, operation policies, user demands and other reasons. Regarding the aforesaid adjustments, TopShort will notify you on the Service page or through other reasonable means. Please check and read these carefully and promptly. Meanwhile, we will also try to reduce the effects of such adjustments on your existing membership to the minimum.

1.5.2 You understand that the broadcasting schedule and plan of relevant videos which are part of the VIP Membership Service shall be determined by TopShort based on its operation policies. Specific arrangements in this regard shall be according to the notice displayed on the video page. Specifically, the broadcasting schedule, payment plan and the free-viewing time for members or non-members of certain paid videos shall also be determined by TopShort based on the requirements of the copyright holder or its operation policy. Meanwhile, TopShort is entitled to make certain adjustments concerning the broadcasting arrangements of relevant videos based on the changes of relevant laws and regulations and regulatory policies, change of copyright status, its own operation policy, and user demands, including but not limited to adjusting the broadcasting schedule, pausing the update or taking down certain videos. Once certain videos are taken down, you may not be able to watch them even if you have downloaded or buffered them to your device.

2 Membership and Subscription

2.1 You shall be responsible for keeping your TopShort membership account, account information and account password properly. You should take all necessary and effective measures to protect your account information and password. To the maximum extent permitted by applicable laws, we shall not be liable for the disclosure of account information (including your account password) not caused by us, and/or any loss caused by your improper use or custody of account. However, we will provide you with necessary assistance within a reasonable range according to law.

2.2 You can view your VIP Member account information, including the remaining period of the current subscription, Subscription Fee and transaction history at “ME” page.

3 Charge and Cancellation

3.1 Charging methods and standards

3.1.1 Some parts of the Service may be unlocked by using coins, which requires you to "purchase" coins and/or "become a VIP member". You can choose to pay the fee for purchasing coins or VIP Membership (hereinafter referred to as the “Subscription Fee”) by: (a) the bank card registered in your name (such as credit card or debit card); (b) the third-party payment account registered in your name (such as PayPal, Alipay and Google Pay); or (c) other payment method supported by our product (the accounts mentioned in (a), (b) and (c), hereinafter referred to as “Payment Account”). The payment method supported by our product may be updated from time to time and the methods actually supported may vary for different terminals, and be subject to the payment method displayed on the payment page when you pay the Subscription Fee. You understand and agree that if you use the third-party payment service to pay the Subscription Fee, you will also be bound by the policies, terms and conditions of the third-party payment service. For some payment methods, the bank or payment institution may charge you specific fees, such as cross-border transaction fees or other processing fees related to your payment method. The amount may vary according to the payment method you use. The specific charging date and amount are subject to those specified on your bill page. The specific fees are charged by the bank or payment institution, which has nothing to do with us. Please consult your card issuing bank or payment institution for details.

3.1.2 You know and agree that the Subscription Fee of the Service will be different due to the different policies of your country/region and the different channel rates of the equipment used. We have the right to determine at our sole discretion the Subscription Fee applicable to different devices in your country/region. When you subscribe to the Service of VIP Membership, you agree to pay the Subscription Fee of different standards applicable in your country/region due to regional differences and terminal equipment differences. The specific Subscription Fee are subject to the payment page when you pay the Subscription Fee.

3.1.3 You shall refrain from malicious usage of VPN and other methods for cross-region subscription in order to enjoy membership discounts which are not available in your region. If relevant VIP services become unavailable due to such malicious usage, you shall bear all corresponding responsibilities, and we may also decide whether to temporarily or permanently suspend your account depending on the severity of the infraction.

3.1.4 We have the right to carry out the subscription discount activities for the VIP Membership service according to its own operation strategy. You know and agree that the discount/promotion price you enjoy is only applicable to the period of discount/promotion that we inform you. After the end of the discount/promotion period, the price of the Service is subject to the Subscription Fee publicized by “Shop” page.

3.1.5 The coins can not be exchanged or used for any other purposes except for getting the services in this Agreement. TopShort reserves the right to change the coin prices at any time. TopShort may also change the number of coins required to unlock the episodes from time to time, and the number of coins required will be displayed on the episode unlock page. The terms applicable to your access and/or redemption of coins are those in effect on the date you access and/or use of the services.

3.2 Refund of Subscription Fee

3.2.1 You guarantee that you have the right to use your payment account to pay the Subscription Fee, and such use does not infringe the rights of any third party. You may only enjoy the Service if you (a) have successfully paid your Subscription Fee in full and (b) have met all other applicable requirements for registering as a VIP Member.

3.2.2 You understand and agree that, the Service of VIP Membership and coins are some kinds of network virtual products. The Subscription Fee is the price of the network virtual product corresponding to the services you subscribe to, instead of prepayment or deposit, down payment, debit card and other returnable products or property rights. Once the subscription of your VIP membership is opened, it is not transferable, and once the coins are purchased or your Subscription Fee is paid successfully, it will not be refunded (except in the case of a breach of contract on our part leading to your complete inability to use the product due to major defects in our services, otherwise agreed in this Agreement, refund required by laws and regulations, or after we so decide). We hereby remind you in particular that before you subscribe to the Service of VIP Membership (including automatic renewal service), please carefully check your subscription account information, subscribed content of the Service, price, service term and other information, and we will not be responsible for any mistake in bill statement or deduction. If you do not operate properly or do not understand or fully understand the billing method and other factors, resulting in a wrong subscription bill, wrong selection of subscribed type or content of the Service and other circumstances, which damage your rights and interests or cause losses, you shall be responsible for it and we will not make any reimbursement or compensation.

3.3 Change of Charging Standard and Method

The Service Fee (including Subscription Fee of automatic renewal), payment method and Charging Cycle of the Service of VIP Membership (including automatic renewal), “pay-per-view” and other related services are independently determined and may be adjusted by us after comprehensive consideration of the company’s operating costs, operation strategies, taxes, payment fees and other factors (adjustment includes but not limited to promotion, and price increase) and will be showed to you on the relevant product service promotion and payment page. Where the price of relevant Subscription Fee changes, you shall refer to the current and valid price shown on the platform during purchase or renewal.

3.4 Automatic Renewal

3.4.1 Automatic renewal service refers to that when you purchase the Service of VIP Membership, you authorize us to entrust the payment channel (such as Apple Pay, Google Pay, etc.) to deduct the fee of the next Charging Cycle from the balance of your binding account when the service term of membership is about to expire and within a certain period of time after the expiration without verifying the member account password, payment password, SMS verification code and other information. You need to ensure that the balance in the above account is sufficient. If the deduction fails for any reason, the service term of membership will be terminated. After the service term expires, if you renew it successfully, the service term will be automatically extended. The above deduction entrustment is valid for a long time and is not limited by the number of times, unless you or we act expressly to cancel such automatic renewal.

3.4.2 You can choose to pay the Subscription Fee by different subscription cycles according to the charging cycle displayed in “VIP membership center” (hereinafter referred to as “Charging Cycle”).

3.4.3 Please be aware that we are entitled to adjust the price of TopShort membership (including the automatic renewal service). If we have adjusted the Subscription Fee for your automatic renewal, we will notify you in one or more reasonable ways including through public notice and an email sent to your inbox. If you disagree with such adjustment, you may cancel the automatic renewal service as per this Agreement, and your membership will expire on the day your current membership service term is due. If you choose not to cancel the service, the payment channel will charge the Service fee for the next and subsequent Charging Cycle(s) according to the adjusted price. Meanwhile, please be aware that due to the restrictions imposed by the withholding rules of the payment channel, if you canceled automatic renewal within 24 hours before your current Charging Cycle expired, the payment channel may still charge the Service fee for the next Charging Cycle according to the adjusted price before it stops. If such charge is successful, your membership term will expire on the day the next Charging Cycle is due.

3.5

If you pay through a third party (such as Apple) and want to cancel your automatic renewal, you can do so through a third-party account. After the completion of the above cancellation operation, your automatic renewal will automatically terminate at the end of the current Charging Cycle. We also have the right to cancel the automatic renewal before the end of your current Charging Cycle, but we will inform you in advance in an appropriate way. You know and agree that there may be a delay in the display of automatic renewal status update, which is subject to your renewal status displayed in TopShort. And the deduction instruction that you have entrusted us to renew automatically is still valid before you successfully cancel it. We will not refund or compensate the fees deducted before the cancellation operation is completed based on such deduction instruction.

3.6 Service Term

The Service Term of your VIP membership refers to the one you selected and paid the corresponding membership fee for. You can go to the page of the “Shop” for further inquiry. Such term will not be extended due to non-usage or any pause or rewinding of video. Once the term has expired, we will stop your VIP membership services. However, if you enabled automatic renewal service and have successfully renewed before the expiration, the Service Term will be extended based on the original terms.

Please understand that due to the particularity of Internet services, the VIP Service Term includes the reasonable time required for handling relevant malfunctions, server maintenance, adjustments, updates, or any third-party infringement. We will try to reduce the impacts caused from any such issues to the minimum.

4 Service Instructions

4.1 The Service and video content (including all its components) are protected by copyright, trademark, patent or other intellectual property rights. If you have a valid VIP membership, we grant you a personal, limited, non-exclusive, non-transferable and revocable right and license to use the Service and access the video content. At no time shall you use the video content, the Service or VIP Membership for commercial purposes or other purposes that may infringe the legitimate rights and interests of us and/or our affiliated companies and/or third parties. More specifically, the Service and video content are for your personal use only.4.1 The Service and video content (including all its components) are protected by copyright, trademark, patent or other intellectual property rights. If you have a valid VIP membership, we grant you a personal, limited, non-exclusive, non-transferable and revocable right and license to use the Service and access the video content. At no time shall you use the video content, the Service or VIP Membership for commercial purposes or other purposes that may infringe the legitimate rights and interests of us and/or our affiliated companies and/or third parties. More specifically, the Service and video content are for your personal use only.

4.2 You know and agree that we provide multiple types and levels of VIP Member. Depending on the country/region you are in, your VIP Membership may differ. Certain types of VIP Member are only available in specific countries/regions. The membership rights and interests of different types of VIP Member are different, and the membership rights and interests of different grades may also be different. The rights and interests of your VIP Membership will be different according to the types or grades of VIP Membership you purchase. You can choose to open the type of membership suitable for you according to the actual needs. “ME” page will further explain the type, grade and content of the rights and interests of your VIP Membership.4.2 You know and agree that we provide multiple types and levels of VIP Member. Depending on the country/region you are in, your VIP Membership may differ. Certain types of VIP Member are only available in specific countries/regions. The membership rights and interests of different types of VIP Member are different, and the membership rights and interests of different grades may also be different. The rights and interests of your VIP Membership will be different according to the types or grades of VIP Membership you purchase. You can choose to open the type of membership suitable for you according to the actual needs. “ME” page will further explain the type, grade and content of the rights and interests of your VIP Membership.

4.3 TopShort VIP Member account can only be used in mobile phone terminal, pad terminal and corresponding webpage (if any) of the above terminals, and the specific applicable equipment terminal shall be subject to the actual provision. In order to prevent the occurrence of malicious account sharing or account theft, you understand and agree that there’s a limit posed on the number of device terminals using the same VIP account at the same time, specifically:4.3 TopShort VIP Member account can only be used in mobile phone terminal, pad terminal and corresponding webpage (if any) of the above terminals, and the specific applicable equipment terminal shall be subject to the actual provision. In order to prevent the occurrence of malicious account sharing or account theft, you understand and agree that there’s a limit posed on the number of device terminals using the same VIP account at the same time, specifically:

If you violate the aforesaid restrictions, we may take corresponding measures depending on the actual conditions. These measures include log-in restriction, usage restriction, suspension, or termination of TopShort VIP Membership services.

4.4 We have the right to change the restrictions on the number of equipment for different types of VIP Membership, subject to the published rules or the actual restrictions made by the platform.

4.5 Your VIP Membership is limited to your own use and cannot be transferred between different TopShort accounts during the term of the Service. You are not allowed to give, borrow, rent, transfer or sell your TopShort account, including but not limited to VIP Member account, unless agreed to by us. You are not allowed to obtain TopShort VIP Membership by stealing or other illegal means, or obtain or purchase TopShort VIP Membership through unauthorized or other illegal channels.

4.6 You know that due to the different software versions, device functions, operating systems and other third-party reasons, the specific rights and interests of your VIP Membership, video content or the Service may be different. We recommend that you solve such problems by upgrading the application or operating system, using other devices or directly contacting us.

4.7 You understand and agree that you can only open the Service in the country/region where we provide the Service, and the rights and interests of membership you enjoy after opening the Service are limited to the rights and interests of VIP Membership in the country/region where your VIP account is created. If you change your country/region (whether temporarily or permanently), the rights and interests of your membership may be partially or completely unavailable. You also understand and agree that the video content as part of the Service of VIP Membership service varies from country to country and may change from time to time. The video content available for viewing in each country/region will only be the video content which we have lawful rights to reproduce in that country/region under the Service. Specifically, the Service of TopShort VIP Membership under this Agreement does not include services in Chinese mainland area.

4.8 If your VIP Membership is entitled to video download, you may download some of the video content provided by the Service and watch it offline on supported devices (“Offline Movies”), but there may be many restrictions on the downloading and viewing offline of the Offline Movies, such as the number of the Offline Movies allowed to be downloaded by your account, restrictions of the country/region having the copyright of the video content, the number of the devices in which you can save the Offline Movies, and the time limit for you viewing the Offline Movies. In addition, if you surf the Internet in a country/region where you cannot view the Offline Movies online, you may not be able to play the Offline Movies in that country/region. Please note especially that:

4.9 In addition to all other prohibitions contained in this Agreement, you agree to abide by all applicable laws and regulations and the Entire Agreement. Without our prior written consent, you shall not engage in the following behavior:

4.10 You understand that the display image quality of the video content provided by the Service may be affected by a variety of factors, including the device you use, your VIP Membership rights and interests, your location, the bandwidth you use and/or the speed of your internet connection, and the restrictions of the video content itself on the image quality (hereinafter referred to as “Viewing Factors”). You further understand that you may need to wait for a while before and when playing video content, and your waiting time will be affected by the Viewing Factors.

4.11 You understand that you may obtain relevant vouchers, activation codes or other virtual products provided by us or a third party during your usage of TopShort VIP Membership service. Such virtual products can only be used for the specific purpose or scope as publicized by TopShort products and shall not be returned, exchanged, redeemed for cash or transferred, traded or replaced, and cannot be restored once used. They all have a validity period for their use, which we will remind you accordingly.

4.12 Third-party Services

You understand that if you use products and/or services provided by a third party when using TopShort VIP Membership services, such third-party products and/or services do not constitute any part of TopShort VIP Membership services and shall be provided by the third party, who shall bear all corresponding responsibility. We remind you that when using such third-party services, you need to read carefully all applicable service rules. In the event of any conflict or dispute, you shall resolve it such with the third party directly, we will only provide necessary and reasonable assistance as allowed by the law.

5 Modification to This Agreement

We have the right to modify this Agreement (including the rights and interests of VIP Membership) from time to time at its sole discretion. In case of any change in the terms of this Agreement, we will publicize such modifications on the “ME” page or notify you through your email or other means specified in Article 8. The modifications will take into effect fifteen (15) days after the update. Before the modifications take into effect, you can choose not to accept the modifications and cancel the Service. If the modification to this Agreement will result in the increase of your obligations or the decrease of our obligations, to the maximum extent permitted by applicable laws, as your sole remedy, and only if required by law, you can without any charge, fine or cancellation fee refuse to modify and revoke or cancel the Service within fifteen (15) days after the modifications take into effect by sending us a refusal notice. To the maximum extent permitted by applicable laws, if you continue to visit or use the Service after the period of change notice specified above, you will be deemed to fully accept and agree to all the modified Entire Agreement, and be bound by the modified Service or subscription publicized or notified to you in “VIP membership center”. We suggest that you often check the terms of this Agreement and regularly check the information published in the “VIP membership center” to better protect your rights and interests.

6 Suspension and Termination of the Service

6.1 The Service may be unavailable due to unforeseen or uncontrollable reasons, including but not limited to government actions, hacker attacks, virus attacks or other factors affecting the normal operation of the public Internet. In such a case, we will inform you as soon as possible. You know and agree that we will not be responsible for any loss caused by this situation and do not need to refund the Subscription Fee to you.

6.2 If you violate or fail to comply with any of the terms of this Agreement, we have the right to decide whether to temporarily or permanently cancel your VIP membership at our sole discretion, and your Subscription Fee will not be refunded.

6.3 Without limiting our right to early termination as set forth in Article 6.2, we will cancel your order for the Service upon prior written notice to you to the extent permitted by applicable laws.

6.4 Our failure to exercise or delay in exercising any right under this Agreement shall not constitute a waiver of such right, and the single or partial exercise of any right under this Agreement shall not exclude the exercise of any other right.

7. Privacy Policies

For the processing and protection of your personal information, your control of your personal information and other related content, please refer to the Privacy Policies.

8 Notice

In order to facilitate your access to relevant information regarding TopShort products and relevant information of the Service and this Agreement in time, you agree that we have the right to notify you through any of the following ways: webpage publicity, page prompt, pop-up window, message notice and your contact information (such as email, telephone, SMS, fax number and contact address). Any such notice shall be deemed to have been delivered to you on the sending date. If multiple notification methods are used at the same time, the delivery time shall be the above mentioned method which was used earliest.

9 Law Application and Governing Law

9.1. Both parties agree that, to the maximum extent permitted by applicable laws, the Entire Agreement shall be governed by and interpreted in accordance with the laws of the Singapore Region.

9.2.Any disputes that raised out of or related to this Agreement, including but not limited to carrying out the provisions of this Agreement, shall be negotiated by both parties through amicable settlement. In addition, both parties may also submit the dispute to the Singapore International Arbitration Centre（"SIAC"）.The seat of arbitration shall be Singapore，the arbitration proceedings shall be conducted in Chinese.

10 Miscellaneous

10.1 If you have any questions or comments (including questions or complaints) on this Agreement or the use of the Service, please contact us by email support@topshortapp.com or through customer contact channels provided by us. We will use our reasonable commercial effort to reply to you as soon as possible after receiving your questions or comments.

10.2 The headings of this Agreement are only for convenience and shall not affect the meaning or interpretation of any provision of this Agreement.

10.3 In case of any inconsistency between the name of product and/or service (such as type of membership and name of membership right and interest) of this Agreement and those displayed on the relevant service pages, those displayed on the relevant service pages shall prevail.

10.4 The term “including” means “including but not limiting to the foregoing”.

10.5 The Entire Agreement is only applicable to you and you may not transfer your rights or obligations to any person. We can transfer the Entire Agreement without sending prior notice to you and obtaining your consent, and after the transfer, the transferee will bear our rights and obligations under the Entire Agreement, and we do not need to bear any liability for this Agreement.

10.6 Our failure to enforce a right or provision under the Entire Agreement shall not constitute or be deemed as a waiver of that right or provision. If any provision (or part thereof) of the Entire Agreement is held invalid or unenforceable by a court of competent jurisdiction, such determination shall not affect the validity of other provisions (or part thereof) under the Entire Agreement. A waiver of our breach of any provision of the Entire Agreement does not constitute a waiver of our prior, in-process or subsequent breach of the same or any other provision. If any provision in the Entire Agreement is illegal, invalid or unenforceable for any reason, such provision shall be deemed to be severable from the Entire Agreement and shall not affect the validity and enforceability of other provisions.

Han Book Pte. Ltd..

2023.9.20